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Comdel
field services, technical support, and repair services are available to all customers
and for both warranty and non-warranty products. When sending equipment to the
factory for service or calibration, you need a Return Material Authorization (RMA)
number to ensure that we can properly track your equipment.
Obtaining
an RMA Number
- To complete an online
request for an RMA number, click
here
- Call 978-282-0620 or 800-468-3144. If this
is a machine-down situation, call the factory immediately.
Please
have ready:
- Product Model and Serial Number
- Shipping and Billing Information
- Shipping
Account Number
Important Notes
- In order to prevent delays in processing, RMA numbers must
be placed clearly on the shipping container or on the packing slip.
- If
a purchase order number is not provided prior to request for repair, processing
will be delayed.
- Please make every effort to properly pack
equipment for shipping. Any damages incurred during shipping will be charged to
the customer.
- The customer is responsible for shipping costs
to the factory.
- For equipment out of warranty, the customer
contact will receive a cost estimate after the equipment has been evaluated and
prior to any work being done.
- Generally, the unit can be
reshipped within 16 business days of receipt of the unit. This time can vary depending
on the type of failure, parts availability, and workload at the time of receipt.
Every effort will be made to shorten this time, because we recognize your urgency.
To check the status of your RMA
- Submit
an email and include your RMA number, name and phone number if you wish
to receive a reply by phone.
International Support Comdel
provides authorized product repairs and technical support through select international
locations. For customers located outside the United States, you may contact Comdel
factory service as listed above or contact your local Comdel office or distributor
for support and repair options. For a list of our worldwide locations click
here. |
